We will be providing free support to all One M9 users starting today. So, if you are one of the owners of this wonderful phone by HTC, you are free to contact us any time.

Our troubleshooting series will have many parts and for each part, we will address ten problems and their respective solutions. The issues I cited in this post are the ones reported to us by our readers.

If you are experiencing this problem, try to see if there is an available update for your device as HTC rolled out an update that reportedly addressed the problem.

The second problem I cited is actually just a glitch but it seems there were many users who complained about it.

Include the behavior of the phone before and after the problem occurred. Problem 1 : Hello guys. I have a problem with my phone. But why is it my phone is getting too hot?

Help me, please.

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Of course, I did my research online and I found out there were many M9 owners out there complaining about their phones overheating.

Well, that was case until after a week. Now, the phone is just literally warm and there was a couple of times when it shut down automatically and I thought it was because the phone was actually overheating.

What can you say about this issue? Troubleshooting : Hi AJ and Mike! It is obvious there are times when the card fails. When it happens, the phone will try to over and over again to detect and read it.

Remove your microSD card and observe the phone to see if it still gets warm. If not, try reformatting it to see if the issues gets fixed and if still not, then try putting in a different microSD card just to see if the phone is capable of reading a card without warming up.

Boot the phone in safe mode and observe closely if it gets warm with all third-party apps temporarily disabled.

The manufacturer, however, rolled out a minor update that was said to fix the issue.

Oh well, it throttled the performance of the phone a bit and many say the new firmware takes care of the problem. This is one way to throttle the performance of the phone but it helps.

Problem 1 : Hi guys!

Since I was busy that time, I let it go thinking it was some kind of a glitch. I checked the settings and Auto-rotate screen is enabled.

Help me. Problem 2 : Good morning! I often play some games in landscape so I know it has been working before.

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How can I solve this problem, please? Problem 3 : I need your help guys! I need your technical expertise on this guys. Thank you!

Troubleshooting : Hey guys! I know you may have already done this but please make sure the Auto-rotate screen feature is enabled and then, reboot your phone.

For minor hardware and firmware glitches, a reboot may be able to fix them.

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If the problem remained, then reboot the device in safe mode to temporarily disable all third-party apps. With that, the next thing you should do especially if the phone has been auto-rotating before is to recalibrate the gyroscope.

Follow on-screen instructions. I am not an extensive user so my M7 would actually last about 12 hours. I would charge it in the evening so that when I wake up it would be fully-charged.

I just updated my LG V20 with an android system update and camera went haywire. Asus ZenFone 3 Max ZC520TL Phone w/ 3GB RAM 32GB ROM Dual SIM — Grey Warning camera Why?

I could go all day using it without the fear of going empty mid-afternoon but that is just not possible with my M9. Why is this happening?

Can this be fixed? Problem 2 : Hello droid guys.

Thank you for providing us a free medium to seek help. It cannot even last more than 6 hours. I have to plug it in during lunch so that I can use it until I come home from work.

When I arrive home I will again plug it. Help me solve this problem, please. Troubleshooting : Hi Jenny and Mel.

Otherwise, try to check what apps are sipping all that juice so fast. Apps that use more power will either be disabled or uninstalled. Oh by the way, you may also want to decrease the Brightness level of the display, turn off syncs, block notifications, and turn off vibration.

Is there anything else I can do to turn it on?

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Problem 2 : Hello people. What do I do? Suggestion : Hello guys! So, contact your provider or the retailer where you bought it and have it fixed by their technicians or get replaced with a new unit.

Always remember, opening the phone by yourself and tearing the seal will void the warranty.

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Problem : Hello droid guy! Help me please.

Troubleshooting : Hello Sheila. After that, if the problem still persists, call your service provider, ask for the APN settings and let the rep walk you through setting it up on your phone.

Problem : So, I got a new phone, One M9, and I set everything up; my emails, contacts and installed apps. Then, the phone slowed down considerably.

Can you help me please. I never had an issue with my previous phone. Troubleshooting : Hey, Jan! Boot the phone in safe mode and see if it lags or freezes while in that state.

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That should do it. However, if the phone still lags or becomes really slow while in safe mode, then reset it! After the reset and the phone is still slow, have it replaced immediately.

Question : Hello guys! I have a quick question for you, how can I remove the apps that come with the phone?

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Thanks guys! Answer : Hello Hayley! Scroll to and tap the app you wanted to remove.

My sefile is not run. These method failed: third party apps and factory reset. Htc one m9 camera and flashlight not working Solution : Hey Joe!

Otherwise, try to find the Disable button. Tap the Home button, then the Apps icon. There will be checkboxes beside the icon of every app, tick the ones hidden and hit Done.

You can still show all hidden icons by following the same steps and unchecking them.

Question : Hey guys. I know Blinkfeed is part of my One M9 but I want to remove it. How can I do that? Or can I remove it from my phone at all? Answer : Hi Jason!

Bye, bye Blinkfeed!

Problem : Hello. I asked my son how to make it smooth like before and he said to turn off animation scales. How on earth can I do that?

Solution : Hey Joe! Yeah, children today are really kind of busy…with their gadgets, most of the time. One way to make your phone buttery smooth again is to turn off animation scales.

There are three of them and you can find them under Developer options. The first thing to do is turn on the Developer options on your phone.

Now, go back to Settings. Find Developer options and tap on it.

If yes, press the Force stop Bottom 4. I downloaded a new camera but its still not working. Htc one m9 camera and flashlight not working Not working. Please let me know how I can make a donation.